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It was a testimony
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"A magnificent journey
The Control Theory Manager national academy of engineering It was a testimonyAuthor Contributor(s): Glasser, William, M. D. Publisher: Harper Business Date: 12 2 1994 Binding: Paperback Condition: NEW Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead managers need to do to achieve it.
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